General Terms and Conditions
- Minimum rental age: 22 years.
- Minimum rental period is 24 hrs. 24-hr rentals include limited mileage.
- Rentals over 24 hrs include unlimited mileage.
- Valid National ID or passport required.
- Valid driver's license required.
- Mandatory guarantee via Credit Card with a minimum value of $850,000 CLP or 895 USD. This amount may increase depending on the number of rental days and characteristics of the selected vehicle.
- Guarantee payment must be made with the physical card in person or through an authorized guarantee letter signed by the cardholder.
- Deductible per incident: 30 UF + VAT or 1,451 USD.
- Deductible for total loss: 50 UF + VAT or 2,428 USD.
- Additional drivers must be declared; otherwise, in the event of a claim, insurance coverage will not apply.
- RAC allows border crossing only to Argentina, for which RAC issues a special permit that must be requested at least 7 business days before your web reservation.
- For in-person reservations, the international permit must be requested with a minimum of 72 hrs in advance.
- RAC confirms vehicle category, not a specific model, color or brand.
- RAC will hold the reserved vehicle for a maximum of 2 hrs after the time indicated in the reservation. If the client does not notify and fails to appear within 2 hours, the reserved unit will be released.
- If the user fails to pick up the vehicle, no refund will apply for the prepayment made.
- Deliveries and returns outside regular hours will incur an additional charge (between 19:00 and 09:00 hrs), under the concept of AFTER HOURS.
- Low Season: 2 grace hours. High Season: 1 grace hour.
Services Included in the Rate
Time and mileage: Covers the kilometers and usage time of the vehicle during the rental period. No mileage limits apply for rentals of 2 or more days. For 1-day rentals, the mileage limit is 500 km.
Grace hours: You will have 2 grace hours from the selected return date and time for rentals of 2 or more days during Low Season (April 1 to September 30). During High Season (October 1 to March 30), 1 grace hour applies. If you need the vehicle for longer, send an email to reservas@recasur-rac.com before the rental end date and time.
Partial collision and theft insurance: Covers costs associated with claims with a deductible of:
- 30 UF + VAT (or 1,260 USD) for damages to the rented vehicle (any damage not considered total loss) or in case of loss, theft/robbery of its accessories.
- 50 UF + VAT (or 2,100 USD) in case of rollover or total loss.
Third-Party Damage Insurance (DAT): Covers third-party damages in case of collision. This coverage includes moral damages, loss of earnings, and civil liability up to 500 UF.
Online and roadside assistance: For any issue with the rented vehicle, you will have 24×7 telephone support from Recasur RAC staff. If roadside assistance is needed, our team will immediately coordinate on-site support to resolve the issue and allow you to continue your rental as soon as possible.
- No cost to the client in cases of mechanical failure, with availability of a replacement unit.
- Charged to the client when the incident is their responsibility, with the possibility of requesting another replacement unit (subject to availability).
Important: Tow truck assistance only covers national territory (Chile).
Services Not Included in the Rate
Parking: Each client is responsible for parking fees in concession zones across various cities in Chilean and Argentine Patagonia. In case of non-payment, RAC is authorized to charge said services plus an administrative fee. Parking in prohibited zones may result in fines issued by local authorities, which will be charged to the client plus an administrative fee. All traffic fines attributable to the client will be charged to the credit card used to guarantee the vehicle; corporate clients will be invoiced to the contracting company.
Fuel: Vehicles are delivered with a full tank and must be returned the same way. If the vehicle is not returned with a full tank, the number of liters needed to fill it will be calculated at the average commercial value on the delivery day plus a 25% surcharge.
Drop Off: This charge applies when the rented vehicle is returned to a city different from the pickup location. The value depends on the distance between the pickup and return cities. For the exact charge, you may quote through the website or contact us at reservas@recasur-rac.com.
International Permit for Argentina: The permit must be prepaid by credit card and includes third-party liability insurance. From 1 to 20 days: $99,000 + VAT (reference US$ 112 + VAT).
Reservation Guarantee Terms and Conditions
All vehicle rentals at RAC require a guarantee. The rental holder must mandatorily guarantee with their credit card the amount determined by RAC in their Quote, Reservation and Contract. The guarantee will be returned within a maximum of 5 business days from the vehicle return date.
Bank credit cards and cards from other institutions approved by the Superintendency of Banks and Financial Institutions are accepted. Prepaid cards and any type of card hosted on virtual platforms are not accepted. The guarantee must be provided with the physical card in person or through the Recasur Rent a Car website.
Prohibitions
- Using the vehicle to tow trailers without prior express consent from Recasur.
- Transporting explosive or flammable materials, drugs, narcotics, weapons, explosives, or ammunition in the vehicle, even if such transport is carried out within legal regulations.
- Having the vehicle driven by an unauthorized person. If someone other than the rental holder will drive, they must be added as an additional driver at the time of quoting the rental.
Deductible
The client accepts the daily rate and assumes responsibility for the first 30 UF + VAT (or 1,451 USD) of damages caused to the vehicle by accidents or theft of accessories. In the case of rollover or total loss, the deductible is 50 UF + VAT (or 2,428 USD). The daily rate may vary in the event of early vehicle return.
Warnings
- In the event of an accident, claim and/or theft, it is mandatory to file a report along with the claim declaration and/or police report, as applicable, immediately after the incident occurs.
- In the event of a mechanical failure, it is recommended not to tamper with or intervene in the unit. Notify the emergency numbers immediately when the failure occurs.
